Frequently Asked Questions
Quotes, payment, scheduling and what each clean covers. Can’t find your question? Call or text us and we’ll answer it.
Prefer to talk? Call or text (205) 946-0304
Quotes & payment
Am I committing to anything by requesting a quote?
No. The quote is free and there is no obligation. You are telling us about your home so we can put a real number in front of you — nothing is booked and nothing is charged until you say yes.
Do you need to come to my house before quoting?
No. That is what the questions in the form are for. Tell us the size and condition of the home and the service you want, add photos if you like, and we will send you prices for light, moderate and heavy condition. Your quote is based on the condition you describe, so if our cleaner arrives and finds the home in a different condition, we will talk with you before doing any additional work, then adjust the price and document why. We always do our best to honor your original quote, but please keep in mind that organizing and heavy buildup take our cleaners more time and manpower.
What do light, moderate and heavy condition mean?
Our quote form asks you to rate your home's condition from 1 to 10, with 1 the cleanest. 1–3 is light: the home is kept up regularly, with everyday dust and no buildup in the kitchen or bathrooms. 4–6 is moderate: lived-in, with visible dust on surfaces and baseboards, soap scum or water spots in the bathrooms, some grease on the stovetop, pet hair and a little clutter to work around. 7–9 is heavy: significant buildup such as thick dust, grease on cabinets and appliances, hard-water staining, mildew in the shower, or clutter that needs organizing before we can clean. A 10, meaning extraordinary clutter, is custom priced after we see photos or talk it through with you. If the home turns out to be at a different level than described, we talk with you before doing any additional work, then adjust the price and document why.
What if my home is in really bad shape?
Then answer the condition question honestly — it helps us rather than putting us off. We would far rather know in advance than surprise a cleaner on the day, and an accurate answer is what makes the quote accurate. We have cleaned homes at every point on that scale.
How do you work out the price?
Square footage, bedrooms and bathrooms, the service you picked, and the condition of the home — plus whether there are pets, and anything extra you want done. Add-ons such as inside the oven, inside the refrigerator or wash-and-fold laundry are priced on top, and special requests are quoted with the job. There is no trip charge and no zone pricing anywhere in our service area, so where you live does not change the number.
Do I pay anything now?
No. There is no payment at the quote stage and no card needed to get a price. You pay after your service is complete.
Standard Cleaning
How often should I book a standard clean?
Most households put it on a weekly or biweekly schedule. We'll help you pick a frequency that fits your home and routine when you request your quote, and you can also book a standard clean as a one-off.
Do I save money by cleaning more often?
Yes. Standard cleans booked on a recurring schedule are discounted off the one-time rate — 5% off for monthly, 10% off for biweekly, and 20% off for weekly. The discount is applied to every visit for as long as you stay on the schedule, and it's already reflected in your quote.
Does a standard clean include baseboards or interior windows?
Not as standard. Hand-detailed baseboards, interior windowpanes and tile-and-grout detailing belong to our deep clean, and interior windows can also be added to any visit. A standard clean does dust reachable windowsills, blinds, door frames and ceiling fans.
Can I skip or reschedule a visit?
Yes — just let us know as far ahead as you can by call or text, and we'll find a new time that works. You can also sign in to your customer portal to reschedule or cancel a visit yourself, anytime.
Do I need to be home during the cleaning?
No. Many customers provide entry instructions and go about their day. We'll keep you updated along the way if you opt in.
What if I'm not happy with a visit?
Let us know within 24 hours and we'll make it right — that's part of our satisfaction guarantee.
Deep Cleaning
How is a deep clean different from a standard clean?
A deep clean covers everything in a standard visit and adds the detail work: baseboards hand-detailed throughout, interior windowpanes, tile and grout detail-cleaned in bathrooms, kitchen hood vents, reachable walls spot-cleaned, and floors in extra rooms like the laundry room, basement or garage.
Does a deep clean include the inside of my oven or refrigerator?
No — those are separate add-ons you can select for any service. A deep clean does include the inside of the microwave, along with stovetop, hood vents and all appliance exteriors. Only our move-in/move-out clean covers appliance interiors as standard.
Should my first cleaning be a deep clean?
We recommend it. Starting with a deep clean gives every future recurring visit a consistent baseline to maintain.
How long does a deep clean take?
It depends on your home's size and condition — we'll give you a time estimate along with your personalized quote.
Do I need to be home?
No, as long as we have entry instructions. Many customers schedule their deep clean while they're out.
Move-In / Move-Out Cleaning
When should I schedule a move-out cleaning?
Ideally after your belongings are out, so we can access every surface — and before your final walkthrough or new tenants arrive.
Do I need to add on the oven, refrigerator or interior windows?
No. A move-in/move-out clean already includes the inside of the refrigerator and freezer, the inside of the stove and oven, the inside of empty cabinets and drawers, and interior windowpanes. You are never charged extra for work this checklist already covers.
Do you clean empty homes only?
We can clean occupied or empty homes, but move-in/move-out cleans are most thorough once the space is empty.
Will this help me get my deposit back?
A thorough move-out clean addresses the areas most landlords check, though deposit decisions are ultimately up to your landlord or property manager.
Can you clean before the movers arrive?
Yes — just let us know your timeline when you request a quote and we'll work around your move day.
Commercial & Office Cleaning
Can you clean after business hours?
Yes — we build commercial schedules around your operating hours, including evenings and early mornings.
Do you bring your own supplies and equipment?
Yes, our team arrives fully equipped unless we've agreed on a different arrangement.
Can we set up a recurring schedule?
Absolutely — most of our commercial clients are on a set weekly or biweekly schedule.
Are your cleaners insured for commercial spaces?
Yes, Verity Cleaning is licensed, bonded, and insured for both residential and commercial work.
Post-Construction Cleaning
When should I schedule the cleaning after construction finishes?
As soon as the last trade is done and the space is clear — ideally before furniture and belongings move back in.
Can you remove paint splatter and stickers?
Light residue is included; heavier paint splatter or sticker removal is available as an add-on.
Do you haul away construction debris?
We focus on fine dust and surface cleaning. Larger debris haul-away is available as an add-on — just ask when you request your quote.
Is it safe to clean right after construction?
Yes, as long as any hazardous materials have already been handled by your contractor. Let us know the project scope so we can plan accordingly.
Property managers
How quickly can you turn over a unit?
Same or next day in most cases. Vacancy costs you rent, so turnover speed is the part of this we hold ourselves to hardest — tell us the unit is empty and we will get in it.
How do I know the unit was actually cleaned properly?
Every job comes with before, after and staging photos, and every job runs the same standardised checklist. You can confirm the work from the photos rather than driving out to inspect it.
Can you handle several units at once?
Yes. Multi-unit turnovers are a normal part of our work, and the standardised checklist is what keeps the last unit finished to the same standard as the first.
How does billing work?
You keep a card on file in the customer portal. Twenty-four hours before a booking we place an authorisation to verify funds, and the card is charged after the clean is finished. Receipts are sent automatically and your full payment history stays in the portal.
Do you charge more for properties further out?
No. There is no trip charge and no zone pricing anywhere in our service area, which covers Pelham, Helena, Alabaster, Hoover, Vestavia Hills, Homewood and Mountain Brook. Your quote reflects the size and condition of the unit and the service booked.
What is included in a turnover clean?
Our full move-in/move-out checklist: inside empty cabinets and drawers, inside the refrigerator, freezer, stove and oven, closets vacuumed, interior windowpanes, hand-detailed baseboards, tile and grout, hood vents and appliance exteriors.
Are you licensed and insured?
Yes. Verity Cleaning LLC is licensed, bonded and insured for both residential and commercial work.
Still have a question?
Call or text and we’ll answer it, or tell us about your home and we’ll send a personalized quote. No one needs to walk through your house first.